Customer Service Software
Download technology reviews, data sheets & specifications
In this section we will be bringing you a selection of white papers and downloads.
CRM Magazine Is the publication of record covering the field of customer relationship management and is written for customer-centric.
Web 2.0: Engaging Customer Passion By selecting the right tools for your company's particular product, brand or campaign, your organization.
Customer Service and Support: Using Analytics to Build a Roadmap to
This white paper for Customer Service Professionals, examines today's requirements for multi-channel customer support metrics.
All SAAS is Not Created Equal - This guide will help you navigate through the SaaS CRM solution selection process.
Creating Enduring Customer Relationships - Learn how investing in a new loyalty solution or improving your existing one will enable you to truly differentiate your business around the customer experience and drive lasting relationships.
CRM Your Salespeople Will Love - CRM can provide companies of all types and sizes with significant benefits, but only if users adopt it.