Microsoft Dynamics CRM
Key Features & Benefits
An important feature of Microsoft Dynamics CRM customer relationship management software is that it interfaces nicely within other popular applications.
For example, from within Microsoft Outlook, Customer Service Representatives (CSRs) and Sales Representatives are able to access:
- Customer activity histories
- Product and sales information
- Customer related tasks and appointments
- Customer and supplier data
Utilising Microsoft Outlook further, a Microsoft Dynamics CRM user can promote received emails to customer records, and make use of workflow rules to schedule future tasks.
Microsoft Dynamics CRM Sales
Sales people are able to manage leads and opportunities, forecast and measure sales activities, track customers and automate key parts of the sales process. This all adds up to a shorter sales cycle.
Another useful part of Microsoft Dynamics CRM software is called Headquarters. This feature allows head office management who operate a multi store, branch or chain to pull together data from all locations giving them a complete overview of the business.
Microsoft Dynamics CRM Customer Service can help you expand your capacity to handle customer enquiries without having to increase your head count. CSRs are empowered to give customers consistent and efficient support and improve relationships.